Complaints? You're Kidding Me, Right?
Posted: Sat Oct 23, 2004 1:20 am
So Nevvy will be changing around and fixing a lot of the skills in the upcoming "Patch 1". They become aware of the fact that because of these changes, people may have a reason to pick them up or discard them, but cannot because they've already spent their SP on other things.
So what does Nevvy do? They allow the players to completely redo their skill system so they are able to right the wrong. We're given a free respecification after patch 1 goes live.
Nevvy also realizes that the NA customers are experiencing a lot of lag due to server locations. Nevvy is aware of this and they decide on giving NA players a FREE week of Ryzom.
Next, the player community voices their opinion on how Nevrax should go about attracting new players. Some suggest a Buddy Trial where a current subscriber can invite a friend to try out the game for 14 days. Other players suggest getting some reviews out on major game sites. So Nevvy calls up IGN and invites them to review the game. Then there are some other players who feel that Nevrax should get some boxes out on the shelves at local game stores such as EBGames and Gamestop. Nevrax responds and does ALL OF THE ABOVE. A week later, I find several boxes on display in the stores mentioned above.
And now the community is COMPLAINING? Excuse me friends, but I, for one, am extremely impressed with the way the NA Nevrax CS and PR team is handling things. They are listening to their customers and giving them what they want. I can't think of anything wrong to come out of any of their actions, actions that are meant to give us, the paying customers, what we want. I can't imagine why anyone would complain after getting all of the above benefits, some which we weren't even expecting.
I think some people need to be more aware of what Nevrax is doing for their community and be a little more grateful for the things they've done for us. I mean, hell, we're actually being treated like we're paying them!
So what does Nevvy do? They allow the players to completely redo their skill system so they are able to right the wrong. We're given a free respecification after patch 1 goes live.
Nevvy also realizes that the NA customers are experiencing a lot of lag due to server locations. Nevvy is aware of this and they decide on giving NA players a FREE week of Ryzom.
Next, the player community voices their opinion on how Nevrax should go about attracting new players. Some suggest a Buddy Trial where a current subscriber can invite a friend to try out the game for 14 days. Other players suggest getting some reviews out on major game sites. So Nevvy calls up IGN and invites them to review the game. Then there are some other players who feel that Nevrax should get some boxes out on the shelves at local game stores such as EBGames and Gamestop. Nevrax responds and does ALL OF THE ABOVE. A week later, I find several boxes on display in the stores mentioned above.
And now the community is COMPLAINING? Excuse me friends, but I, for one, am extremely impressed with the way the NA Nevrax CS and PR team is handling things. They are listening to their customers and giving them what they want. I can't think of anything wrong to come out of any of their actions, actions that are meant to give us, the paying customers, what we want. I can't imagine why anyone would complain after getting all of the above benefits, some which we weren't even expecting.
I think some people need to be more aware of what Nevrax is doing for their community and be a little more grateful for the things they've done for us. I mean, hell, we're actually being treated like we're paying them!
