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Sorry, but I have forgotten....

Posted: Tue Jan 27, 2009 1:38 am
by chuckle7
Hello,

I have forgotten our account names and passwords. Would it be possible to have them sent to our email addresses? (and if so, what is required from us?)

Re: Sorry, but I have forgotten....

Posted: Tue Jan 27, 2009 9:07 am
by thlau
chuckle7 wrote:Hello,

I have forgotten our account names and passwords. Would it be possible to have them sent to our email addresses? (and if so, what is required from us?)
Maybe I can give some hints to help you with you question.

One guess would be, that one of your accounts is chuckle7, as that is the login you are using here.

Re: Sorry, but I have forgotten....

Posted: Tue Jan 27, 2009 10:32 am
by boroshi
Please email support-ee@ryzom.com (do not post it here) or PM me here on the forums with the following information:

The account names (if you know them)
Real Name of account holder
Street Address of account holder
Date of Birth of account holder
Email Address the account(s) is/are registered to

Re: Sorry, but I have forgotten....

Posted: Wed Jan 28, 2009 5:12 am
by sephuk
any luck with that chuckie?

*edit - cut my last statement as the problem was not support based, ty Boroshi for your help

Re: Sorry, but I have forgotten....

Posted: Wed Jan 28, 2009 11:41 am
by boroshi
sephuk wrote:any luck with that chuckie?

i have the same problem and sent an email over a week ago, so far i've yet to have a reply, needless to say if this is average customer support i wont be playing when the game goes live again, nor will i be recommending Ryzom to anyone i know, which is a shame as its a good game, let down by poor support.
It seems you did not receive the reply when it was sent, so I have resent it to both of your email addresses. If you still do not receive it, please PM me here on the forums.

Re: Sorry, but I have forgotten....

Posted: Fri Jan 30, 2009 11:34 pm
by chuckle7
boroshi wrote:Please email support-ee@ryzom.com (do not post it here) or PM me here on the forums with the following information:

The account names (if you know them)
Real Name of account holder
Street Address of account holder
Date of Birth of account holder
Email Address the account(s) is/are registered to
Thank you for your time, but we have since figured out one of them and that the account is non-existant. I am not too suprized as we had them during the beta and a little while after, right up to ring beta. No worries, we just made new accounts and started over, that's fun too!