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game willl not load

Posted: Fri Jan 16, 2009 4:06 pm
by danzigvero79
I am not on vista i do not have a firewall and i have deleted the save files but the game still gets stuck when loading and just sits their.

Re: game willl not load

Posted: Sat Jan 17, 2009 2:37 pm
by thurmar
danzigvero79 wrote:I am not on vista i do not have a firewall and i have deleted the save files but the game still gets stuck when loading and just sits their.

Could you supply us with more information please.
  • stuck where? after character selection? before? as soon as you click ryzom icon? is there an error message?
  • do you have a router that may be blocking connection? are you on a university connection? are you on a shared wireless connection?
  • do you have anti virus or intrusion detection software running?
  • are you on a laptop using intel or ati mobility video card?
We also have the live chat support tool CeB where you can contact an available CSR.