Ryzom

Since this is obviously an extremely delicate subject, please take the time to read my post fully and try to at least understand my position before making any decision you feel you need to.

ulani wrote:I guess when someone writes a suicide note, they must be very desperate. Normal "netiquette" just doesn't apply, and why would it matter? I don't know how a forum moderator should deal with it, but it's their job not ours. Critisizing someone who has hit the floor (and apologized!) is just selfish. Report the post to a moderator if you take offense.

I am happy to hear you feel better Twina!

I've quoted this post for a couple of reasons; not only was it the last one in the thread(*), but it's also a good place to start to explain things.

Edit: (*) When I started... seems some people replied in the time it took me to write this

On Thursday night, Twina came into klients while I was afk and sadly made a similar but more definitive version of the original post - by the time I got back to the pc they had logged off. Needless to say, everyone in klients at the time was feeling pretty helpless but felt the need to do something, and the post just reinforced that.

Now most of you might think that we CSRs have access to any amount of information about the players, but I can tell you that we simply don't so there was no way for us to contact anyone IRL about things such as this. I then spent quite a few hours discussing what should be done (both about the post on the forum and just in general) with Marjo and the Community Managers of the other servers.

To explain things further, my dilemma was thus:

On the one hand:

• The forum rules would normally require me to either remove such a thread, or at the very least to move it to "offtopic".
• As Final stated - and I'm sure others thought (or would have thought if they had seen it) - this simply isn't the kind of thing you expect to see on the forums when you're trying to relax.
• Just because of the way the Internet is, the longer something like this is left open, the more likely it is that someone is going to say something hugely insensitive (thankfully no one did ).

And on the other:

• If I were Twina watching my thread for any amount of time, and it suddenly disappeared, it would only make me feel worse.
• If someone who knew Twina IRL saw the thread, good things might happen.
• It's just plain irresponsible to ignore something like this - either you have to do something about it (which we tried to do) or you wait for it to run its course and hope something good happens.

Now this isn't the kind of thing you can leave "locked" but readable - once someone sees it, then if they're offended the 'damage' is done. Because of this, the choice is to remove it or to leave it open.

After the discussions I mentioned earlier, I made the choice to leave it open (watching it carefully) in the hopes that something good would happen. This is probably going to sound unfeeling, but either something good would happen, or eventually the thread would slip off the front page and it could be dealt with more straightforwardly

As it turned out, something wonderful did happen and not only did everyone respond better than I could have hoped for, but Twina posted again with good news

Now that you've read all this, I've removed the original thread - I hope you can at least understand, if not agree with, why I have done so.

I'd like to thank you all again for the way you all handled this, and express my happiness that Twina is all ok.

*Tackleglomphugs Boroshi*

Good for you Boro!

Three Cheers for Twina *tacklehugs twina again*

and a high-five to the rest of the community *nods*

Perfectly understandable. I think we're all glad that, in the end, everything turned out well.

I hope Twina will get much better now, being aware of the full support of close friends and the rest of us.

And... I've got to say this was yet another proof that we have quite a unique community. Let's be proud at once. *Huggles everybody*

A very good decission Boroshi and kudos to all who helped

All the best Twina!

CU
Acridiel

Couldn't agree more. This thread showed such a great response and was handled superbly by the mods.

Makes me proud to be a part of such a great community. So glad things worked out how we all hoped they would.

OOC:

I agree with the others that this was handled with both care and proffesionalism, well done everyone.
And as mentioned it also showed what a wonderful community this is, I have said it before but it tolerates to be repeated; I am proud to be able to call you all my friends.

//OOC

I agreee 100% wwith you Boroshi.

It was not the place nor time to make such an impacting post - but I was very upset and not my normal cheerfull self.

The response was astounding and cheered me up more than you can imagine.

I once again thank ALL those that posted - as it was all a great comfort.

A phrase such as " a great comummunity" is very underestimated. What we have in Ryzom is something much more - and I look forwarwd to the day we can all be re-united to go get the rest of our masters!!!

twina wrote:I agreee 100% wwith you Boroshi.

It was not the place nor time to make such an impacting post - but I was very upset and not my normal cheerfull self.

The response was astounding and cheered me up more than you can imagine.

I once again thank ALL those that posted - as it was all a great comfort.

A phrase such as " a great comummunity" is very underestimated. What we have in Ryzom is something much more - and I look forwarwd to the day we can all be re-united to go get the rest of our masters!!!

*bigbearhug*

Keep dreaming!!!
And don´t take life to seriously, you´ll never get out of it alive anyway
(Quote: Bugs Bunny)

CU
Acridiel

Hey Twina, Kibs was asking after you, he said he'd post here directly only he no longer has an active account to do so. He said if you want to chat at any time to PM him on the TNE forums - and of course as always he sends: *many huggles*

balor wrote:Hey Twina, Kibs was asking after you, he said he'd post here directly only he no longer has an active account to do so. He said if you want to chat at any time to PM him on the TNE forums - and of course as always he sends: *many huggles*

Ahhh great thanx mate. I think Kibs remembers me welll as my alt - Tabatha. He was the one who made me HO in ROA back in the old days.

I´ll get my butt onto the TNE forums - havent had a a loook at them for a while.