The main problem here was those who jumped on the bandwagon and believed their lies. Guided by mislead and sometimes incoherent and false information.
An investigation was done because enough players wanted to make sure that these supposed accusations were not true. Which it was pointed out that none of them were. As far as certain individuals leaving, I am sure it is not because of getting caught for anything (the was nothing to catch them on) but rather they decided that volunteering for a community of players who most vocal players involve themselves in conspiracies that blame the easiest scape goats (the being the CSR team) then themselves for acting immature or not following the rules.
Also you have to look at the issue in a different light. Supposedly a few CSR members were from Jolt. That, in itself, would show that some people may harbor ill-will toward those persons on the new CSR team. And also that would make them hold a grudge and try to take it out on those who probably stayed behind because they loved the community enough to volunteer and help the community. IIRC a few CSRs were spending at least 10 hours a day 7 days a week online to volunteer for Ryzom. And at the same time were probably facing pressures from both players and a team that all left because they felt they were being lied to.
(Heres an interesting thought: Why do you think the other teams were able to keep their original CSRs?)
And here they were trying their best to live their lives and spend over 50% of it trying to help a game whose community would rather last out at them instead of try to understand their position (not everyone though did lash out). Understanding the fact that there is a need for the CSR team is the first step. We, as players, want to be able to have a fun time while playing and don't want it being cluttered up rule violators and downright nasty players who decide to try to exploit the system for their personal gain. Of course those caught would get upset because when it comes down to it, we want rules, yet we don't want to have to follow them. And when we break the rules we don't want to be reprimanded for it. I guess that is why people hate police officers... Also players want events to be run, yet they spend their time trying to pick and pry apart the small CSR team that we already have to hold events for us.
Persons caught breaking rules or violating whatever, the CoC or the ToS... That is their own doing and not their friends. No one forced them to push the buttons or download some third party applications, or believe the lies of those who had personal vendetta's against so and so. The only thing done wrong was allowing rumors and lies to be spread around as truths and for those 'little lost sheep' who believed these facts to be truths. No one likes being lied to so instead they go along with it, like lemmings following their leader over the side of the cliffs. The players who did not go along with the accusations were shunned by the rest of those who were following a mislead revolution. Saying that they were the ones being raised up on a pedestal by the CSR team. But infact I am sure this wasn't true.
Arispotle is the only misguided community that is bringing things down to FvF, instead of GvG like it used to be. Therefore when things are done it is easier to blame the CSR and say they are showing a bias to the other side. What did the Karavan do when the CSRs banned Wallo/Zahan??? Called them a bunch of kamis.... And vice versa, look at what happened when they unbanned Fasinus? They were called Kamis yet again... Then when Fasinus was banned for taking out a personal vendetta against those who had unbanned him in the first place, he was banned again. And as I am sure many remember he was caught for botting many times, so I am sure not just this last sign of hatred for the CSR team wasn't the only reason why he was banned. But like I said before this is his concern and only his. No one else needs to know about the situation. And to finish the point, the CSRs were called Karavans for it.
Now for the information passed about who a couple CSRs were, the information I am sure was not collected for the persons' themselves as much as some of you would like the community to believe. Yet the information would've been received from an outside source (whether it was hiding itself as such or was identifiable as an outside source hidden by those who received the information to help further their support), which seems more likely. Also assuredly this information was old and misleading. And unless we delve into the history of their player characters there would be no way in finding the absolute truth, other than the investigations led by GameForge. But still then I am sure would be hard to prove or disprove any room for bias. But anyone who have had actions taken against them will be more likely to say they have been biased against because it is easier to lay the blame instead of taking the responsibility for ones actions. I.e. You reap what you sow. (Whether you want to accept it or not.) If it were your actions that got you into trouble you should think about it and then move on. We want the CSRs to ensure the rules are followed yet there are many players that don't want to follow the rules.
Many players believe that the team of CSRs should consist of players of Ryzom so that they can understand the community. I for one am a firm believer of this because I have seen other games that have a lack for such a great team that Jolt was and the new CSR team still are. However, this is too easily turned into a FvF fight. Therefore it allows room for an argument in the name of biasness to be made. Whether or not there is bias. But what many of players fail to realize is the CSR team is now only made up of individuals who volunteer not only out of their game time but out of their real life time to help the community with ensuring rules are being followed, events are done, and that questions are answers, and bugs are received. We cannot blame them for things that are out of their control, as many players like to do.
Jolt was a great company, and still is, for what they have done and continue to do. There is no argument about that. But if you look at it the original team mostly belonged to one guild. They were all Karavan... yet many of you stated they were not biased, yet the new team is. This makes me lmao. Jolt was able to do more things for the game because they had paid staff members who their job was to hold CSR support for Ryzom and they also had volunteers working for them. Giving them a team of almost 30 CSRs. Yet we expect a team of 10 (whatever we have now) to do the same amount of work? And even now we have players trying to get rid of some of the current CSRs and expect even less to do the work of 30?
Yes, the CSR staff should be done by paid employees, yet Ryzom has a small enough community that it barely brings in the money. So therefore we cannot afford a paid staff that would run 24/7. And we cannot expect a paid staff unless everyone pays at least 100 euros or more a month to Ryzom. We don't want to send GameForge into receivership. So how about we give the team some slack and realize they are in fact doing a hard job and are given little credit for it. Also many decision made in game cannot be the responsibility of the volunteer CSR group such as a decision as great as Cho being closed... I highly doubt the team of volunteers told the Developers of Ryzom to close cho because of the primarily Kami population presence in Cho. That is just absurd. In fact, I believe the Developers (who were pressured by the owners of Ryzom) to close Cho to later reopen it to a community of Portuguese players so that way they can get a bigger player base to bring in more money. Therefore, instead of trying to get rid of the group of volunteers or breaking rules in game and not expect to be punished for breaking rules, we should look out into the world and try to bring in more players.
We need to show them that the world of Ryzom is infinitely better than any game out there in both graphics and gameplay. Our community is a great one and unfortunately we are allowing the loud bad apples to ruin it and make it an even smaller community. We need to work together, Kami and Karavan, to make Ryzom better and more heard of. Because a low income will ensure the inability for any company to create a Publicity staff for Ryzom. And the world has yet to find out about us.
Edit: This link might help some of you see the whole ordeal in a situation such as this:
http://eatingbees.brokentoys.org/?p=12
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