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How do I cancel subscription?

Posted: Thu May 17, 2007 6:24 pm
by sardonicgrin
I'm afraid I'm not seeing an easy answer to this very simple question and there should be one.

I would simply like to cancel my subscription and move on.

Re: How do I cancel subscription?

Posted: Thu May 17, 2007 7:03 pm
by murmadog
sardonicgrin wrote:I'm afraid I'm not seeing an easy answer to this very simple question and there should be one.

I would simply like to cancel my subscription and move on.
https://secure.nevrax.com/payment_profile/?language=en

«Edit your personal information or change your password»

Set «Terminate your current subscription...».

«Validate».

Re: How do I cancel subscription?

Posted: Thu May 17, 2007 7:12 pm
by sardonicgrin
Ah, I was looking under billing. Thank you!

Re: How do I cancel subscription?

Posted: Fri Jul 13, 2007 6:22 am
by ssefeaba
"If you encounter a problem with Ryzom, don't hesitate to contact customer support for assistance.

If your problem is still not resolved, you can cancel your subscription by following the procedure below:

1. Check that the email address associated to your profil is correct and that your mailbox can receive emails.
2. Click here to send a confirmation email to your address.
3. Click the link in the received email.
4. Learn about the conditions of preservation of your game characters, and enter the reasons for your cancellation."

What's all this jibber-jabber? I select "terminate" and it gives me this. What am I doing wrong?

Re: How do I cancel subscription?

Posted: Fri Jul 13, 2007 6:59 am
by museum
ssefeaba wrote:What am I doing wrong?
Trying to leave :) .

Click on "Change payment agent to PAYBYCASH".
You will have to order each game period at the end of the previous period, at the latest, to keep your access open.
i.e. no more automatic payments.

Re: How do I cancel subscription?

Posted: Fri Jul 13, 2007 6:14 pm
by ssefeaba
bah, wait, I fixed it..

nevermind *blush*