Ryzom

I've a problem starting the game. When I've started the game and logged in and he is going to connect suddenly the game window disapears and I get this NeL error saying:

A fatal error occurs. The program must quit
ProcName: client_ryzom_rd.exe
Date: 2006/12/03 19:10:41
File: R:\code\ryzom\src_v2\client\connection.cpp
Line: 605
FuncName: <Unknown>
Reason: connection : FS refused the connection (Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )).
-------------------------------

Log with no filter:
-------------------------------
2006/12/03 19:10:19 client_ryzom_rd.exe INF 22c sample_bank.cpp 252 : Loading sample bank ui_outgame
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_scale.tga cursor : initial size = 36 x 36, new size = 30 x 30
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_default.tga cursor : initial size = 27 x 27, new size = 22 x 22
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse curs_rotate.tga cursor : initial size = 35 x 35, new size = 29 x 29
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c custom_mouse.cpp 193 : Resampling mouse text_cursor.tga cursor : initial size = 2 x 2, new size = 1 x 1
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(FY_HOM_idle_face.anim): file not found
2006/12/03 19:10:20 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_pose_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_body_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_visage_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_course_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_view_face.anim): file not found
2006/12/03 19:10:21 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_FY_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_MA_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_TR_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_ZO_HOM_species_face.anim): file not found
2006/12/03 19:10:22 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOM_select_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(FY_HOF_A_idle_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_pose_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_body_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_visage_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_course_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_view_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_FY_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_MA_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_TR_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_ZO_HOF_species_face.anim): file not found
2006/12/03 19:10:23 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(CP_HOF_select_face.anim): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(screen_fyros_1.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(screen_fyros_2.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(branch.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(branch.tga): file not found
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 338 : PROFILE: 6 seconds (7 total) for Initializing outgame
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 394 : PROFILE: 0 seconds (7 total) for Initializing user interface
2006/12/03 19:10:25 client_ryzom_rd.exe INF 22c connection.cpp 396 : PROFILE: 7 seconds for connection
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimInLag' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimInPacketLost' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutLag' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketLost' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketDuplication' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c config_file.cpp 789 : CF: Setting callback to reload the variable 'SimOutPacketDisordering' in the file 'D:/Program Files/Ryzom/client.cfg' when modified externally (currently unknown)
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c login_cookie.h 92 : LC: setFromString DE655353|379462D6|000588E1 -> 'DE655353|379462D6|000588E1', isValid: 1
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 435 : Network initialisation with front end 'rsfe125.juk.shards.nevrax.com:47852' and cookie 'DE655353|379462D6|000588E1'
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 380 : Half-frequency mode
2006/12/03 19:10:26 client_ryzom_rd.exe DBG 22c config_file.cpp 398 : CF: Adding config file 'D:/Program Files/Ryzom/gamedev.bnp@shards.cfg.' in the config file
2006/12/03 19:10:26 client_ryzom_rd.exe WRN 22c path.cpp 504 : PATH: CPath::lookup(D:/Program Files/Ryzom/gamedev.bnp): file not found
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c common.cpp 557 : Exception will be launched: Path not found for D:/Program Files/Ryzom/gamedev.bnp
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 630 : There's no shards.cfg, or bad file format, can't copy common files
2006/12/03 19:10:26 client_ryzom_rd.exe INF 22c network_connection.cpp 633 : CNET[0158DB10]: Connecting to 'rsfe125.juk.shards.nevrax.com:47852' with cookie ''DE655353|379462D6|000588E1''
2006/12/03 19:10:41 client_ryzom_rd.exe DBG 22c inet_address.cpp 242 : LNETL0: Network error: resolution of hostname 'rsfe125.juk.shards.nevrax.com' failed
2006/12/03 19:10:41 client_ryzom_rd.exe INF 22c sock.cpp 116 : LNETL0: Exception will be launched: Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )
2006/12/03 19:10:41 client_ryzom_rd.exe ERR 22c connection.cpp 605 : connection : FS refused the connection (Socket error: Hostname resolution failed for rsfe125.juk.shards.nevrax.com (11004: )).
-------------------------------
User Crash Callback:
-------------------------------
UserId: 362721
HomeId: 0
ShardId: 0
On a Mainland Shard
Application: ryzom_live
No user entity informations
ViewPosition: 0.00 0.00 0.00
Time in game: 7h 53min 26sec
LocalTime: 2006/12/03 19:10:42
ServerTick: 0
ConnectState: NotConnected
LocalAddress: :0 (0.0.0.0)
Language: English
ClientVersion: 1.2.0.800
PatchVersion: 606
Client is online
NumServerHOP: 0
NumFarTP: 0
NumReselectPerso: 0
Connection Events:
Memory: 118MB/511MB
Process Virtual Memory: 270MB
NeL Memory: 0B
OS: Microsoft Windows XP Service Pack 2 (Build 2600) (5.1 2600)
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz / x86 Family 15 Model 2 Stepping 9 / GenuineIntel / 2992MHz / 2 Processors found
CPUID: bfebfbff
HT: YES
CpuMask: 1
NeL3D: Direct3d / ati2dvag.dll / MEDION RADEON 9800XL / \\.\DISPLAY1 / driver version : 6.14.10.6618
3DCard: MEDION RADEON 9800XL, version 6.6.1.8
Sound mixer:
Playing sources: 0
Available tracks: 32
Used tracks: 0
Muted sources: 0
Sources waiting for play: 0
HighestPri: 0 / 2
HighPri: 0 / 4
MidPri: 0 / 6
LowPri: 0 / 8
FreeTracks: 32 / 32
Average update time: 0.000004 msec
Average create time: 0.000000 msec
Estimated CPU: 0.000130%%
Sound driver:
FMod Driver
3d hw buffers: 63
2d hw buffers: 32
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Do you know waht's the problem?
Please help me then..

Firewall issue.
Make sure the game client has full access or you have to manually open the required ports as listed in the Networking FAQ and your registration email.