To the CSR, GM and Support Staff
Posted: Mon Oct 30, 2006 10:14 pm
Now I will be honest, there's probably a better place to put this but in truth I don't know where...and wanted to share my experience.
This weekend I started my first ever Alt. Now for those who dont' know that is just simply short for alternate character *smiles*. Now I'm sitting there in Silan helping a newcomer to the game, when this person comes across Universe....being exceptionally insulting and rude. Course being who I am, I sent him a polite tell requesting if he could please stop as it was rather offensive and very disruptive. At which point I was called some rather rude and vulgar names...in universe no less *sighs*. Course the choice of words is what got my ire next for the first time since my days of old EQ....I reported someone.
Within a few minutes the channel went silent, and a guide from Cho came to speak with me. It was the most pleasant experience I have ever had with any support member on any game I've ever played. There was no ignoring this person...they took immediate action.. for this I say thank you ...truly.
I realize now why I love playing in Ryzom so much. Not only is it the wonderful community but also an incredible support staff that actually cares about the game.
Thank you very much..from the bottom of my heart.
This weekend I started my first ever Alt. Now for those who dont' know that is just simply short for alternate character *smiles*. Now I'm sitting there in Silan helping a newcomer to the game, when this person comes across Universe....being exceptionally insulting and rude. Course being who I am, I sent him a polite tell requesting if he could please stop as it was rather offensive and very disruptive. At which point I was called some rather rude and vulgar names...in universe no less *sighs*. Course the choice of words is what got my ire next for the first time since my days of old EQ....I reported someone.
Within a few minutes the channel went silent, and a guide from Cho came to speak with me. It was the most pleasant experience I have ever had with any support member on any game I've ever played. There was no ignoring this person...they took immediate action.. for this I say thank you ...truly.
I realize now why I love playing in Ryzom so much. Not only is it the wonderful community but also an incredible support staff that actually cares about the game.
Thank you very much..from the bottom of my heart.