Ryzom

Hi all...

i'm a beta account/retail account reactivation. Now please don't get me wrong on the following... I'm not complaining just trying to get an understanding of how things operate here. Since my account was reactivated 10 days ago I have seen 1 patch and 3 server down issues. Is this the norm?

The main reason I am asking is I do IT/IS for several large companies and an ISP. In a 13 hour period I could build/load and setup a small cluster by myself. Do the ryzom folks use hot backups? Keep spare backup equipment? Etc... I just cannot understand the 13h thing? did the shift end last night and everyone go home and put things on hold till the am? In the world of business im in 5 mins is too much down time. A 13 hour outage would instantly get me fired no questions asked.

Again... do not take this wrong. Its a reasonable question. I do like the game but im also a bit cautious after my experiances with swg/soe.

Thank You

Garand

No its actually very abnormal.

There have been alot of changes to Ryzom lately, so all the extra features are haveing their kinks ironed out. The addition of The Ring had a huge impact and Cho server is only a couple of weeks old.

Not to be a nay-sayer, but this is how it starts. You get one expansion that never really meshes with the core game and the game never recovers. If they can make it stable again, more power to them, but I have a sinking feeling based on my time with SoE.

That said, we are not talking about Sony here. I have seen a genuine sense of love for this game from the team making it. I have every faith that they will not rest (within reason; I love the game but these people need to sleep) until they fix it, rather than ploughing forth with a new expansion to distract people from the problems...

Jeeez people, its ONE of FOUR Servers that´s down for some technical reason.
A brandnew Server nonetheless. Please calm down and sit tight.
This long a serverdown is absolutely NOT normal and I for myself am absolutely confident that they will fix it ASAP!

Even if you had worse or similar experiences in other games, that´s no reason to cry havoc now and proclaim the End of the World.

If you absolutely can´t find anything else to do then play, go and roll up a charakter on Arispotle or even leanon or Aniro, just for the Fun of it
Did so myself a few times. And even when the Server was not down.
I did it just to get to know new people.

And for those who say that they´d have fixed it in less time. You as experts on that matter surely know some reasons why this would not be possible too, don´t you? I´ll exegarate here but maybe the Server burned down? Maybe the Cleaning Lady toppled her bucket right over it? Maybe Gremlins? It´s Halloween after all

CU
Acridiel

over all i have been impressed with the speed and relative low impact these lastest major patches have been implemented.
I am have all confidence in the designers.

for example a recent patch messed up one of the region maps (wastelands) next day it was fixed can't see how u can ask for more, if we want more content then we have to suffer the outages besides i will be at work so won't affect me

wardone wrote:for example a recent patch messed up one of the region maps (wastelands) next day it was fixed can't see how u can ask for more, if we want more content then we have to suffer the outages besides i will be at work so won't affect me

theay already knew the fix for that "problem". last time it took a few weeks to fix it.

Of course, one factor that makes us all quick to snap and slows down the fix; it is the weekend.

Lots of people with too much free time want to play but the dev-team would rather spend time with their families.

Well... Its been 24 hours now lol. No word since yesterday. Not good imho.

That leads me to several conclutions...

One - they have no backup cluster preloaded for the game to a point where all you have to do is pull over user data and go. The game is stable on 3 other servers and this rules out game software being the issue. Reload the software and import data.

Two - Its the weekend and they wished to spend time at home instead of fixing what is broken. The lack of communication seems to support this idea. Why fix it over the weekend... the americans have a server to play on.

Guess we will see what happens... My guess is monday morning there will be a short reload session and data import. Server will be back up. Appologies will be issued. End of story.

Thanks

Garand

Well I am glad I was wrong about the weekend. Cho is back up. you have my loyalty again. Will be re signing up.

Thanks

Garand

I am just hoping that this time they done bugger it up and lose me my tp's and markers on maps again as they have a few times in the pass