care to check my support ticket?

[yazeed]

Subject : Problem patching Ryzom
ID: FGY-65969-844
Status: responded
Priority: low
Opened: Mon Aug 15 2005 10:11PM
Last Msg: Tue Aug 16 2005 02:55AM
Due: Tue Aug 16 2005 10:11PM

Why is it set to low? I am a paying customer and therefore should get help ASAP!

[Zerlin]

Subject : Problem patching Ryzom
ID: FGY-65969-844
Status: responded
Priority: low
Opened: Mon Aug 15 2005 10:11PM
Last Msg: Tue Aug 16 2005 02:55AM
Due: Tue Aug 16 2005 10:11PM

Why is it set to low? I am a paying customer and therefore should get help ASAP!

The priority is for the reminder time to wait for a response to the ticket. If we set everything to high then we would have about an hour to wait for a response from the submitter.