The First Step...
Posted: Wed Feb 23, 2005 3:40 pm
...is always the hardest one.
It's really an honour - and a big challenge! - to be here : I know there are a lot of expectations and hopes upon my new duties. I can't wait to fulfill them : being able to talk lenghtily about what I love is something any passionate person will envy.
But I'm not kidding myself - that will mean a lot of work. Even with the great job the community managers have been performing, you haven't heard a lot from Nevrax lately. This has lead to some incomprehension regarding the production's current priorities, and about where all this would get us.
My previous duty (and passion!) was network and system engineering - providing the right server environnment to run the Ryzom shards, if that makes more sense. But taking care of community liaison will be even more enthralling : this is really the once-in-a-lifetime kind of assignment.
Coming directly from production, I will be able to provide information from an insiders' viewpoint : as a consequence, my primary focus will be to describe how and on what Nevrax is working.
Your direct contacts will remain the community managers : Cerest for the North American community, Farox for the German one, Lawrence for the European English community, and finally Rewen for the French one. Their job will remain the same as it is now, being in charge - among other things - of listening and answering to the community-specific boards, as well as relaying information for Nevrax. I won't intervene at all in the community-specific forums.
There are two main reasons for this : time, and language fairness. I'm a French guy speaking some English, but my German is not-that-good (I tried! Nine years learning it -at school-, and I still barely can say 'Guten tag'. I think my case is desperate), so that wouldn't be fair for the German community.
But the community managers and I will be working closely, ensuring that all of your voices are heard. The community managers will send me regular reports and extracts from the discussions that take place in the community-specific boards, and use me to get information from production.
To give you a glimpse of our inner workings, let's take a practical example : the publication process for the kind of message you are currently reading. Since it isn't community-specific, I write some babbling on it (in English, since it's the most common language), and send the text to the community managers so they can comment on it. If there are some parts which aren't clear enough, or do not reflect the different communities' expectations, we are able to work on it before it is published.
But enough of that : what about concrete measures to improve the communication ?
Here are a few points I want to work on setting up. I would like to have your feedback before I actually start working on it, so you can get a chance to give your suggestions :
* Reports on what the team is working on. We have regular meetings here, to ensure that everyone at Nevrax stay up to date on what the others do. I think giving you some bits of what we say during this meetings could interest you.
* Sets of answers to questions from the forums (relayed by the community managers). If you have read the boards lately, you have probably noticed that the community managers started threads to ask for your questions. They will serve as a pool on which I will draw the next sets.
* Features articles, describing important aspects or changes to the game. This way, you will know what will come, and get a chance to comment on it.
I hear you. "Get really concrete ! What will we get NOW ?"
* This week, I will write a ''report'' on the current general tasks in production, to clarify what's in the pipe for short and mid-term development.
And... Your turn now !
I really want to have your comments on all of this : threads are being opened for that purpose in the different community boards. Just keep in mind that the discussion is about improving the communication between you and Nevrax. For the other issues, please use the appropriate forums and threads. Thanks!
--
Xavier.
It's really an honour - and a big challenge! - to be here : I know there are a lot of expectations and hopes upon my new duties. I can't wait to fulfill them : being able to talk lenghtily about what I love is something any passionate person will envy.
But I'm not kidding myself - that will mean a lot of work. Even with the great job the community managers have been performing, you haven't heard a lot from Nevrax lately. This has lead to some incomprehension regarding the production's current priorities, and about where all this would get us.
My previous duty (and passion!) was network and system engineering - providing the right server environnment to run the Ryzom shards, if that makes more sense. But taking care of community liaison will be even more enthralling : this is really the once-in-a-lifetime kind of assignment.
Coming directly from production, I will be able to provide information from an insiders' viewpoint : as a consequence, my primary focus will be to describe how and on what Nevrax is working.
Your direct contacts will remain the community managers : Cerest for the North American community, Farox for the German one, Lawrence for the European English community, and finally Rewen for the French one. Their job will remain the same as it is now, being in charge - among other things - of listening and answering to the community-specific boards, as well as relaying information for Nevrax. I won't intervene at all in the community-specific forums.
There are two main reasons for this : time, and language fairness. I'm a French guy speaking some English, but my German is not-that-good (I tried! Nine years learning it -at school-, and I still barely can say 'Guten tag'. I think my case is desperate), so that wouldn't be fair for the German community.
But the community managers and I will be working closely, ensuring that all of your voices are heard. The community managers will send me regular reports and extracts from the discussions that take place in the community-specific boards, and use me to get information from production.
To give you a glimpse of our inner workings, let's take a practical example : the publication process for the kind of message you are currently reading. Since it isn't community-specific, I write some babbling on it (in English, since it's the most common language), and send the text to the community managers so they can comment on it. If there are some parts which aren't clear enough, or do not reflect the different communities' expectations, we are able to work on it before it is published.
But enough of that : what about concrete measures to improve the communication ?
Here are a few points I want to work on setting up. I would like to have your feedback before I actually start working on it, so you can get a chance to give your suggestions :
* Reports on what the team is working on. We have regular meetings here, to ensure that everyone at Nevrax stay up to date on what the others do. I think giving you some bits of what we say during this meetings could interest you.
* Sets of answers to questions from the forums (relayed by the community managers). If you have read the boards lately, you have probably noticed that the community managers started threads to ask for your questions. They will serve as a pool on which I will draw the next sets.
* Features articles, describing important aspects or changes to the game. This way, you will know what will come, and get a chance to comment on it.
I hear you. "Get really concrete ! What will we get NOW ?"
* This week, I will write a ''report'' on the current general tasks in production, to clarify what's in the pipe for short and mid-term development.
And... Your turn now !
I really want to have your comments on all of this : threads are being opened for that purpose in the different community boards. Just keep in mind that the discussion is about improving the communication between you and Nevrax. For the other issues, please use the appropriate forums and threads. Thanks!
--
Xavier.