Ryzom

kirzen wrote:I sit down with the rest of my employees and finalize the decision to place a bid with Nevrax to purchase the game content of their fabulous MMO. And once I've placed that bid I get on the phone to my head of public relations and ask for a press release to be crafted that can be placed on the front page so that the current players who have heard little to nothing from Nevrax can be told that we're looking forward to working with them in the future.

I have that press release drafted a week before I'm even told that our bid is successful, it goes up on the front page the very date we assume control of the web site. Days later a similar message to tell the playerbase that the registration and billing servers are now online is posted.

At this point I've communicated to my player base that I'm here, and that I care (And this is what people seem to be MISSING ENTIRELY from what I've been trying to say. Downtime isn't important, the reason isn't important, knowing there's someone over at GF that gives a damn? That, is important, and it hasn't been done. And it shouldn't take two weeks, it shouldn't take one week. It should be in place before the sale is final and ready to go.)

But lets continue with this.

My support staff tells me a fire has occured and everything is down.

My response is to immeadiately ask for an estimated time to get the web site back online. Nothing else, the website. Because I want a news bulletin in the news section of that website to tell the player base what's happened.

I tell them second priority is to get Klients back online, and to inform the valued members and customer service representatives working on our end of Klients that we don't have an ETA for server or forum up-time, that a fire occured in the database but that we're optomistic that no crucial data was lost.

Third priority is the forums.

Fourth priority is dual.

Its a news release on the website to tell people what happened as soon as I can get an estimated time from the support staff as to when the game servers are going to be back online. I say this is dual because I'm a foreign company, and this release will have to be a group effort between support staff to provide an updated ETA and PR staff to provide translated copies of the news release for the front page.

Notice the difference?

Communication is the difference. The first priority should be communication, communication is the key to all relationships, be it personal or professional. And people are kidding themselves is they don't feel there is an important relationship between GF and the player base of Ryzom.

ffxjosh wrote:Hindsight Is always 20-20 ey?

No doubt they will look back and find ways to improve. maybe they wont. maybe they thought they did the best job they could. if so, if the same thing happens at the same time expect the same thingas to happen.

I'm sure that GF will take this as a lesson.

I think its time we moved on. *raises beers glass from new years* Here's to a brighter future??

kirzen wrote:"Maybe we really haven't been communicating enough with our player base".

ffxjosh wrote:As a thought, is this their first *English* speaking game?

ffxjosh wrote:As a thought, is this their first *English* speaking game?

EDIT: English as the priamry lang

kirzen wrote: Says the person who is saying everyone disagreeing with him isn't able to read what he is saying or is stupid...

Since we're in the mood for questions.

If you make what you feel is an intelligent if -very- pointed suggestion to a third party and have a dozen people step in and rather than 'discuss' your suggestion, choose to go "Hey, Don't pick on them!"

Is it that they haven't read your suggestion? Is it that they don't understand your suggestion? Or is it that instead of coming up with an 'alternative' suggestion, they just want to shout and stomp their own feet?

ashling wrote:Well that perticular comment of mine wasn't a question but possibley they disagreed with your attitude towards Gameforge and felt that attitude needed comment more then anything else you said. If you'd just said they should have communicated better through more routes then klients I doubt many if any people would have disagreed. Instead you've been defending an original post that you admit was coloured by frustration by insulting people that didn't like that and claiming your the one getting picked on by childish barbs. You don't see any irony in that last part?

kirzen wrote:No no Moya.

For me to be having a 'tanrum' I would have to actually be upset.

I'm actually having a wonderful time, gives me something to do while I'm busy working away at a node or scanning through my inbox. Sometimes a good arguement is nice, perhaps a little frustrating when people don't seem to want to 'debate' something and are happier to offer childish barbs.

But hey, to each their own. Least I've gotten some people thinking, and if it means that it ends up on someone's desk tomorrow that the player base in Ryzom hungers for more communication from GameForge in the future, then all the better, neh?

kirzen wrote:Its not 'just' that they haven't communicated better, its that they haven't communicated at all. GameForge as an entity has been entirely hands off except for a very brief message to tell us the subscription servers were back online, and an interview prompted by an ourside additional entity, that's entirely in German, and is woefully short and goes no where (I've read it).

kirzen wrote:I'm defending the few parts of my original post that were important 'regardless' of the frustration that colored them. I expected my frustration to color them, and that's why the first words in my original post were supposed to be taken as "Please try and look 'through' the frustration and anger and talk about the issues at hand with communication between the player base and GameForge".

Instead, all people decided to work on was that frustration.

I reserve the right to call someone dumb if -after- reading a disclaimer they decide to proceed anyhow, in the same manner that I'd do with someone who disregards a "Please don't get too close to the edge" sign and falls off of a cliff.

That said, I suppose that my disclaimer wasn't big enough, but honestly I think that the -vast- majority of people were interested in only the tone of my comment rather than the words, perhaps I'll just have to use a much bigger sign next time, or color it bright yellow. "Caution - Trollish Post - Proceed With Care and Read Carefully"

kirzen wrote:Edit : I'm also going to go out on a limb and remind you that my comment about 'childish barbs' was directed to a -single post-

While it was in responce to one poster I read the people in "when people don't seem to want to 'debate' something and are happier to offer childish barbs" as directing it at more then the one person you quoted. A mistake on my part if your saying you didn't mean it that way but I'm standing by it being a reasonible mistake to make from the context