First off, I will admit that I found the original post somewhat whiny. However, that doesn't detract from the points he made. I will also add that at least he did provide the feedback. You have to remember that, as with any retail business, many people leave and never return without providing any feedback at all. Only a small portion bother to contact a company to provide information on why their experience was not sufficient to retain their business. This is a bad thing, from a business perspective and Nevrax is a business.
In order to get and retain new business, Nevrax needs to understand why people are leaving.
Having said all that, offering suggestions to help get started and keep going is great. Asking questions about whether or not he's seen waterfalls, not so great. Basically, this just reinforces the notion that the game is just eye candy.
Anyway, my point being, as hard as it may be to take criticism, especially criticism that is worded in a not-so-friendly way, these need to be viewed as chances to learn what is wrong. Because let's face it, as much as I am enjoying the game, and obviously as much as you guys do too, the majority of people who do make the trip to the mainland are having a difficult time of it and many quit without ever saying a word.
The subscriber numbers must improve, and Ryzom Ring hopefully will help with that, but to ignore the fact that the core game may be tweakable to make it more newb friendly is just burying your head in the sand.
Standard disclaimer-this is all my humble opinion, of course.
And Overall Nice GuY