Masterthread: Technical Issues

[kandyfox]

There's no way to resurrect my old account at this point? All those hours put into the beta and I don't have the title and the emote to show for it. *sob*

Well... I am sure after some discussion with the tech support @ billing-na@ryzom.com or whoever you wanna talk to, you'll be able to have your account restored to it's proper and rightful self.
My biggest questions is, what kinda beta tester were you? After all, you let the email slip right past you

[valkriss]

I got the game installed, and patched, no problems. Created a character, and loaded into the world. Loads a little slow, but otherwise seems fine, As soon as I try to move or pan the cammera, my system crashes to a black screen. It even hibernates my monitor, and after doing a system restart, my desktop icons are all crowded on the lefthand side of my screen.

I'm running an Alienware Area 51 laptop, P4 2.8 gig processor, 1 gig of RAM, Mobility Radeon 9000 with the Catalyst 4.4 driver. Playing on a cable Broadband connection.

Any help?

Valkriss

[lawrence]

After this I started the game and when I tried to enter my username and password I get something about error code 53. How can I get this fixed so I can start playing the game? Any help is most appreciated.

I get the same error code 53 when i try to log in -ingame..

There's two possible causes for this error:

1) Something went wrong during your registration, you cancelled the registration process or provided incorrect information.

2) You chose a different login name after a failed registration.

By logging in to the "edit account" section on ryzom.com and changing/completing your details, you should be able to fix this problem.

I got the game installed, and patched, no problems. Created a character, and loaded into the world. Loads a little slow, but otherwise seems fine, As soon as I try to move or pan the cammera, my system crashes to a black screen.

Again, if you already have access, please contact our customer support directly, either using the in-game "support" feature, using our technical support forums, or the live chat support tool. This forum is intended for people who do not yet have access to these tools. Further it may be necessary to provide our support with more detailed information about your account or your system, for example your dxdiag.txt and we can't possibly do this in a public forum.

I installed the game, and the DOS window opened(DOS?) to run the patcher. It's gone through a download a few times, looked like it was finished, did nothing for a while (15+ minutes), then errored out saying the download couldn't be completed, check my firewall and Retry. I've retried three times now.

Try just starting up the game, there's no need to run the ryzom_recover.exe.

[kandyfox]

patch windows. my only guess to the last tech issue.

if it's fully patched, the HD may have bad sectors.