magick1 wrote:Actually, in some countries this behavior gives the one offering the service a legal right to refuse the customer.
On a similar note read the EULA and CoC in online games (and elsewhere), notice they have a ban/termination clause on bad/abuse behavior.
Exactly, most companies offering help services (servicedesks) have a policy : when the customer is getting rude you reply with this:" Dear Sir, Madam if you wl not calm down and have a normal respectfull conversation i will and am allowed to put down the phione and will not help you" thats the official compan lines. I have started as CSR and then worked my way up to being a Sysadmin
I actually found besides al the normal rules and regulations about companies/cutomers and behaviour, the type of customer that picks up the phone with yelling and swearing and making it impossible for the CSR person the be helpfull( by for example fighting everything the CSR says as sollution just because they want to let out their frustration) is a specific type of customer, usually the problem the person has derives from not reading the manual and service conditions, demanding services simply not covered by CSR and usually harassing the CSR's phone lines taking up precious time good intended customers could be helped.
It is a type of customer any company rahter looses then gains, they will not be helped, they will not do or try offered sullutions, after handling them for longer periods its clear theres actually not a single satisfying way to deal with that person, al of that takes a lot and a lot of time, time in which good customers can be helped into satisfaction, these types of customers take a lot of extra effort, like for instance the demanding and arranging for the manager to personally speak to them to set them right, day 1, day 2 and the rest of the 3 month period the customer is griefing the company. I dont need to spel out the times people wait in line to be helped, time the negative type customer is taking and holding the line for requests to talk to the manager and being tried to be calmed down by the CSR before any service can even be started to be given.
This cost an amount of money thats is absolutely not covered by their purchased product, also isnt covered by CSR conditions, after al a CS is a place to get practical help, if you want emotional help or therapy, theres different organizations to turn to.
A paying cutomer has no right to bad behavoir as there are rules companies must follow, so are there rules a customer must follow, like allowing a comnpany to set the error right in a given period of time, among that is letting yourself be helped. Breaking rules of normal decent human behaviour makes this hard to imposible, refusing al sollutions given and doing nothing but yelling swering, harassing and damanding out of service covered things is breaking this rule the customer has to follow.
Also i think it is impossible on current laws for a company to pay people to be treaten badly in that way, as there are laws that protect employees against emotional harassment from customers and executives.
to make it short, the type of customer that behaves badly is usually making any practical help impossible, thats not the worst part: hes taking time other people can be helped, costs more in service as he ever made the company gain profit by that single product he even bought and in side effect is harassing human beings like you and me just doing their job to the poin where they get service desk depression: i ask you how will you justify this?
In my view its not justice that so much suffers from the egoistic aproach of one person that isnt possible to satisfy anyways.
You have explored everywhere in Atys and found safe routes everywhere through the PR AND down through the Maze to the south of Matis lands!? That is very impressive! 
. But this is my problem, cause its my role.
