Ryzom

sprite wrote:When I said "untrue" I was referring to when he said "the last time". Sorry if thats a bit pedantic for you, but its the truth.

Again, I'm sorry for your loss, and I'm sure that all the guilds & items will be recovered intact if at all possible.

And your last time was a different setting than our last time. You're splitting hairs that didn't need to be split. We know that guilds have been replaced, but not while 'we' (We being Windy refugees) were around. It may be different this time, and we are all praying that it will, but arguing semantics on where, when and what was the 'last time' won't make anyone feel any better.

To all those that have lost their characters and/or guilds after this latest crash, I hope you do get them back. I know the last time on Windermeer that guilds that were lost were not able to be restored which was a shame and really shouldn't happen. Hopefully Nevrax has corrected this problem and will be able to restore all toons and guilds without any rollback.

You have my deepest sympathies. If for some reason, when you do get your characters and guilds back, you have experienced roll back and lost some inventory, please let me know as I am willing to offer any assistance in helping you build your inventories and/or characters back up.

Let me just reassure you guys that Nevrax is working with top priority on this problem - I don't expect a "6 days waiting time" here.

Further, our clear goal is to restore each and every character that has been lost due to the bug today. While I cannot promise it of course, I am confident about it - So far I've not heard about any issues in relation to restoring these characters.

But as previously explained, we'd run into technical difficulties if you overwrite the relevant character slot, so please please make sure it stays free.

lawrence wrote:Let me just reassure you guys that Nevrax is working with top priority on this problem - I don't expect a "6 days waiting time" here.

Further, our clear goal is to restore each and every character that has been lost due to the bug today. While I cannot promise it of course, I am confident about it - So far I've not heard about any issues in relation to restoring these characters.

But as previously explained, we'd run into technical difficulties if you overwrite the relevant character slot, so please please make sure it stays free.

I sent in a ticket 9 hours ago, and when I logged in after work, my character had still not been restored. This is the character I've played since the open beta in April (I had to remake her in retail of course) and so I've just sent in another ticket. I did not delete the fyros male character that I found in its place - apparently Kali was overwritten by a copy of Toran. Was slightly amused to see Toran go running past his newly made twin brother, all unaware.

If this character is not restored, I'll have zero desire to play this game. Unfortunately, Nevrax already has my money for a full year, as I went with that option in the hopes of supporting what I thought was a groundbreaking effort in making an original and inspiring MMORPG.

Wow Kali I'm so sorry for you, and all those in your position. I'll miss my twin-from-another-mother if they can't restore you! I too have been the same for nearly a year, and can't imagine starting afresh. And my guild is my home & family here - it would be so stressful to try to rebuild the bonds (& our treasure hoard ). Good luck to all - my thoughts are with you!

WackyAnne

kibsword wrote:i believe on arispotle I heard of evolution and atys ghosts losing their guilds around the same time, but they had them back within a few days. So I dont know what happened with the US ones.

Yep we had it back in a few day's but it took some more time to remove weird double entries in the guild list and make the officers be real officers again. Frustrating experiance....

Damn, it's lonely without guildchat.

splatula wrote:Wow Kali I'm so sorry for you, and all those in your position. I'll miss my twin-from-another-mother if they can't restore you! I too have been the same for nearly a year, and can't imagine starting afresh. And my guild is my home & family here - it would be so stressful to try to rebuild the bonds (& our treasure hoard ). Good luck to all - my thoughts are with you!

WackyAnne

I'm back as Kali now... my guild and my sister's character Nayari are not back yet, but hopefully will be soon.

Thanks for the good thoughts, Wackyanne

There's hope for the others that still have missing characters as well. Keep trying and don't mess with that character slot no matter what, until your lost avatar is restored! Apparently there were so many of us that some of our support tickets were missed the first time round.

thexdane wrote:you've never used any microsoft products or looked at the amount of bugs that are in all their programs?

In fact Microsoft has one of the most reliable and flexible databases on the market - this is a database issue. If Nevrax would use Microsoft's product, such restorations would be a matter of minutes, not days... I am with Keoni on this one; I cannot believe a produict of this prominence and magnitude has such gapping holes in fundamental areas. It feels as if we are all still in beta one year after release...

Incidentally, my guild Amazonians was also lost in this crash... What makes this even more aggravating is Nevrax seems very nonchalant about this instead of pro-actively contacting players with the issues and letting them know about issue progress and status updates.

I have members asking me why they have been deguilded... Clearly best practices are a foreign concept to Nevrax. And before you flame away, ask yourself this (and I said it before): do you think Nevrax would tolerate any bugs in your payment submission process - honestly? Do you think they would let you to continue playing while you "work on the problem"?

I may seem demanding but it's because I know they would be too if I were at fault. And there is no duobt about whose fault it is this time!

zanah wrote:And before you flame away, ask yourself this (and I said it before): do you think Nevrax would tolerate any bugs in your payment submission process - honestly? Do you think they would let you to continue playing while you "work on the problem"?

I love that, how very true

Well said. I might try that on my bank next time they whinge when I go a penny overdrawn - I've already left them on hold for 40 minutes when they phoned me one time...