Billing's back FAQ (Frequently Asked Questions)

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ponys
Posts: 24
Joined: Sun Aug 31, 2008 11:16 am

Re: Billing's back FAQ (Frequently Asked Questions)

Post by ponys »

thlau wrote:There are different charges for paybycash, depending on the payment method you choose. So the ryzom 'webstore' only shows the base rate.
yes, I found that out in a rather non amusing way, resulting in me losing 6 months worth of subscriptions.

I was hoping for a more official response tho.
Ryuchan

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kiakaha
Posts: 132
Joined: Sun Apr 22, 2007 12:03 pm

Re: Billing's back FAQ (Frequently Asked Questions)

Post by kiakaha »

When you choose your method, any additional charges are listed right next to the name of the payment method. Apart from that, it's the listed price.

I don't understand how you can "lose" 6 months worth of subs...?
ponys
Posts: 24
Joined: Sun Aug 31, 2008 11:16 am

Re: Billing's back FAQ (Frequently Asked Questions)

Post by ponys »

kiakaha wrote:When you choose your method, any additional charges are listed right next to the name of the payment method. Apart from that, it's the listed price.

I don't understand how you can "lose" 6 months worth of subs...?
cancelling a payment, paying via other means, and then being refused a refund on cancelled payment #1.

tis easy it seems.
Ryuchan

HO of Aeden Artisans

kiakaha
Posts: 132
Joined: Sun Apr 22, 2007 12:03 pm

Re: Billing's back FAQ (Frequently Asked Questions)

Post by kiakaha »

ouch. that's gotta be worth sending them a stern email :mad:
ponys
Posts: 24
Joined: Sun Aug 31, 2008 11:16 am

Re: Billing's back FAQ (Frequently Asked Questions)

Post by ponys »

kiakaha wrote:ouch. that's gotta be worth sending them a stern email :mad:
on stern email #3, not looking too good tho.

I'll be 'forced' to use Paybycash and pay additional money in order to get my money 'back'.

In short, I am forced to spend my money on something they endorse after beeing given the priviledge to pay extra.

word of advise, dont use paybycash ever.

*goes back to writing ticket and collating screenies of emails*
Ryuchan

HO of Aeden Artisans

scarazi
Posts: 528
Joined: Tue Sep 21, 2004 10:00 am

Re: Billing's back FAQ (Frequently Asked Questions)

Post by scarazi »

ponys wrote: word of advise, dont use paybycash ever.

after being banned for 2 years after refusing to pay their £50 fine which they couldnt/wouldnt explain what it was for, was just a normal payment as far as i was concerned, that went through ok, until they banned me. Ignored emails and silence continued for 6 months, the owners of Ryzom had no power to reverse an account banning by paybycash without risking legal procedings

just thought id share my personnal experience of paybycash before anyone chooses them over bibit
ponys
Posts: 24
Joined: Sun Aug 31, 2008 11:16 am

Re: Billing's back FAQ (Frequently Asked Questions)

Post by ponys »

scarazi wrote:after being banned for 2 years after refusing to pay their £50 fine which they couldnt/wouldnt explain what it was for, was just a normal payment as far as i was concerned, that went through ok, until they banned me. Ignored emails and silence continued for 6 months, the owners of Ryzom had no power to reverse an account banning by paybycash without risking legal procedings

just thought id share my personnal experience of paybycash before anyone chooses them over bibit
for some weird reason, that doesn't surrpise me at all mate.
Ryuchan

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fiach
Posts: 984
Joined: Thu Sep 30, 2004 6:01 pm

Re: Billing's back FAQ (Frequently Asked Questions)

Post by fiach »

WTF? The fined you RL cash for an in-game infraction and if you didnt pay you get banned?

AGGREDIOR ERGO SUM
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rdfall
Posts: 175
Joined: Wed Oct 13, 2004 3:36 pm

Re: Billing's back FAQ (Frequently Asked Questions)

Post by rdfall »

his paybycash account was banned, means it was probably not for ingame infractions.
Nikopol
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fiach
Posts: 984
Joined: Thu Sep 30, 2004 6:01 pm

Re: Billing's back FAQ (Frequently Asked Questions)

Post by fiach »

Ah, I get it now PBC banned him for some reason or other, not Ryzom.

Cheers :)

AGGREDIOR ERGO SUM
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