Ryzom

You know, if a single one of the dozen of bug and suggestion tickets I'd sent in over the last month had been dealt with, I'd be happy to go that route. Heck, I was one of the what, 1% of the player base that actually went on ATS, dutifully left suggestions there by ticket and on the board, and hoped for the best.

But they haven't.

And while I sympathize with those who get tired of the "I'm quitting" and "This game sucks" posts, fanbois who seek to censor the rest of us who make constructive criticism and useful comments are just as bad as the whiners. They just wear pompoms and shriek like teenage girls rather than moan.

usinuk wrote:You know, if a single one of the dozen of bug and suggestion tickets I'd sent in over the last month had been dealt with, I'd be happy to go that route.

You have submited 12 bug/suggestion tickets and not one single one has been fixed/added. Are you sure about this?

borg9 wrote:You have submited 12 bug/suggestion tickets and not one single one has been fixed/added. Are you sure about this?

Quite sure. Some have been 'passed on to the devs', others just seem to have gotten lost when I wasn't immediately available for some reason to discuss them with GMs, or vice versa and only guides were online, who dutifully passed them up the food chain only to have them go poof. I've even had a guide suggest that I post to the board when one ticket didn't get a response. (One caveat: a bug I submitted on accessing apartment mats appears gone, but I'm not at all sure that it was fixed given it was an intermittent one, and I certainly didn't get the customer-friendly workaround, which would have been to create a dup set of mats that I needed to craft a few items and then let me pay a GM back from my stacks once I had access. Would have taken 2 minutes to do and left me with a far better impression of the CSRs.)

Oh, and before there's a question about if I'm ranting and raving in my tickets, nope. I use the same tone that I do here. Disappointed, but resigned. As you can tell, there's a reason for it.

And so besides the fact I think fanboi-sponsored censorship is wrong, it appears the only real way to get things done in the game from experience is to scream and shout on the boards like the harvesters did with patch 1. I don't like it much, especially the hysteric tone that often accompanies them. But if it takes a player to actually set up a bug tracking website since the CSRs won't do it and the devs ignore in game tickets that actually make it through the maze, well, those of us who haven't completely given up don't have much of a choice.

if you are playing and enjoying the game..... why you read the forums? O.o it is a waste of time, or you just want to read the forums to read 'how good is ryzom' smile and then keep on playing?

usinuk wrote: (One caveat: a bug I submitted on accessing apartment mats appears gone, but I'm not at all sure that it was fixed given it was an intermittent one, and I certainly didn't get the customer-friendly workaround, which would have been to create a dup set of mats that I needed to craft a few items and then let me pay a GM back from my stacks once I had access. Would have taken 2 minutes to do and left me with a far better impression of the CSRs.)

Generally the power to create items from nothing is very very restricted. Typically only the top cs peeps have it, and for good reason. CSR's may have friends who play the game, and some people aren't very good in the morals dept (not saying that the csrs in ryzom are like this) and would make/hand out mats to their friends.

As for other bugs you have reported, debugging isn't something easily done, requires going through 1000s (if not 100k's-millions) of lines of code, checking all paths to see where the error could be. Not to mention there are other people just as diligently putting in bug reports. And they need to work on furthering the storyline advancement. They will get around to them, just need to balance non-game-breaking bugs with game development.

keriann wrote:if you are playing and enjoying the game..... why you read the forums? O.o it is a waste of time, or you just want to read the forums to read 'how good is ryzom' smile and then keep on playing?

Because the forums off another type of entertainment that can't be enjoyed in game

And I tend to flip and check them while harvesting when the mode is 1/4 and get let it go for a bit til mode change

zzeii wrote:Generally the power to create items from nothing is very very restricted. Typically only the top cs peeps have it, and for good reason. CSR's may have friends who play the game, and some people aren't very good in the morals dept (not saying that the csrs in ryzom are like this) and would make/hand out mats to their friends.

But in this case, it would have been more than justified given the situation, and we're not talking about items or even 500 supreme ql 250 mats here; I just wanted to make some q100 jewelry for the vendor without having to run the gauntlet to a harvest spot or wasting money buying mats. I merely point this out as an example of a simple step that could have been taken to have me not post something to the board, and something that would have actually gone towards improving my view of the game rather than further degrading it. (Incidentally, I never received a 'sent to the devs' on the original bug either - its gone into the mist.) And by the way, we were promised 24/7 customer support. That doesn't to me mean waiting for someone with the power to do something to log on; they're supposed to be available at all times, not just at their convienence while you get your hand held by a well-meaning, nice, sweet, but ultimately powerless Guide.

As for other bugs you have reported, debugging isn't something easily done, requires going through 1000s (if not 100k's-millions) of lines of code, checking all paths to see where the error could be. Not to mention there are other people just as diligently putting in bug reports. And they need to work on furthering the storyline advancement. They will get around to them, just need to balance non-game-breaking bugs with game development.

Again, I have some patience with the devs or I would have already quit, and as someone who used to hack using assembly back in the good old days I know a decent amount about fixing (and disrupting) code. (As I once told the guy who founded Expedia, wish I'd been as constructive as he had been utilizing my misspent youth.) But the fact it took a _player_ to come up with a bug tracker board rather than CSRs tells you something is wrong with support, and the fact the devs have never condescended to tell us, well, anything of note tells you something is also very, very wrong with communication. (Heck, if there's a language barrier have the CSRs translate a dev chat.)

When players go above and beyond the call of duty to report stuff and its dealt with by going up into the mists never to be seen - and by the way, there should be a system for rewarding people for catching stuff, since we're paying for this game and not beta testing it - I end up having a lot more sympathy for the people who complain than I do for fanbois who want to drown out everyone else with their cheers. And finally, given we've waited so long for content, I'd rather wait a little longer and have the stupid things that would have been fixed had they rolled out the game later/listened to feedback on patch 1 than cringe when content comes out in what I suspect will be much the same bugged way as everything else. And then the cycle will begin again, we'll complain, it will disappear into the mists, and only hysteric posts and cancellations will ever get anything done. Not good.

usinuk wrote: and as someone who used to hack using assembly back in the good old days

Ya know I was nearly sympathising with you til that came outta your mouth. How L33T.

kostika wrote:Ya know I was nearly sympathising with you til that came outta your mouth. How L33T.

Not that your opinion is even worth caring about much less responding to when you decide to attack the person rather than the post - especially when you have previously shown such uber l33t programmer knowledge yourself with such visionary statements as "That would likely need alot of additional code to Ryzom to make it send some kind of message to the server or something of the like" - but for the record, it's my belief that anyone who was crazy enough to deal with PUSH AX, DX deserves sympathy, even bad devs and CSRs.

usinuk wrote:But in this case, it would have been more than justified given the situation, and we're not talking about items or even 500 supreme ql 250 mats here; I just wanted to make some q100 jewelry for the vendor without having to run the gauntlet to a harvest spot or wasting money buying mats. I merely point this out as an example of a simple step that could have been taken to have me not post something to the board, and something that would have actually gone towards improving my view of the game rather than further degrading it. (Incidentally, I never received a 'sent to the devs' on the original bug either - its gone into the mist.) And by the way, we were promised 24/7 customer support. That doesn't to me mean waiting for someone with the power to do something to log on; they're supposed to be available at all times, not just at their convienence while you get your hand held by a well-meaning, nice, sweet, but ultimately powerless Guide.

When has any 24/7 customer support offered complete and total immediate support? None, if you have a hardware issue with a computer you bought online, you have to wait for them to send you a replacement. Anything mail order breaks, needs sent back, or taken back to the store. Don't even get me started on outsourced CS overseas. Nothing like customer service reps you can't understand, and they cant understand you.

It's on general principle they DON'T give guides the ability to make stuff. Because if they can make items for one person, they can make it for anyone.

usinuk wrote:But the fact it took a _player_ to come up with a bug tracker board rather than CSRs tells you something is wrong with support, and the fact the devs have never condescended to tell us, well, anything of note tells you something is also very, very wrong with communication. (Heck, if there's a language barrier have the CSRs translate a dev chat.)

Alright...

Programs are released with bugs. Every program on the market has bugs in it. Even years after release, they will still have bugs in it. Whether it's made by big companies, or small. Nor do they go and post out every single bug that is found, whats being worked on, etc, etc, etc. The player doing it is doing it probably because he a)wants to help out b)enjoys setting things up like this, c) has tons of free time to maintain it d)wants to help keep his fellow players up to date.

usinuk wrote:When players go above and beyond the call of duty to report stuff and its dealt with by going up into the mists never to be seen - and by the way, there should be a system for rewarding people for catching stuff, since we're paying for this game and not beta testing it - I end up having a lot more sympathy for the people who complain than I do for fanbois who want to drown out everyone else with their cheers. And finally, given we've waited so long for content, I'd rather wait a little longer and have the stupid things that would have been fixed had they rolled out the game later/listened to feedback on patch 1 than cringe when content comes out in what I suspect will be much the same bugged way as everything else. And then the cycle will begin again, we'll complain, it will disappear into the mists, and only hysteric posts and cancellations will ever get anything done. Not good.

Congratulations! You've filed your XXXth bug report! Something that may have been filed before!

Let the CSR's do their job instead of worrying about congratulating every person who files a bug-report. Should I also mention that many other companies have bug-report filing procedures too?

Things are getting fixed, but some things have priority over others. I'm sure they are greatly appreciative of your bug reports, but may not have the time to answer every report.