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Re: Need links to reported bugs & suggestions with status
Posted: Fri Jun 15, 2007 1:07 am
by durenity
browserice wrote:But how will I know I have won the prize upon reaching my 100th ticket ?
or that fame statue of me after the 1000th suggestion ?
ROFL ...Maybe you will know when the CSR's reply to you "What do you want now?"
Re: Need links to reported bugs & suggestions with status
Posted: Fri Jun 15, 2007 10:26 am
by thlau
Every of your support tickets gets a ticket number, and you can ask the CSR if he is willing to give it to you in the case you may want to add more information to a give problem at a later time.
I too would prefer, if there were an automatic means that send you the information about your trouble ticket as an ingame mail.
Re: Need links to reported bugs & suggestions with status
Posted: Fri Jun 15, 2007 10:43 am
by blaah
thlau wrote:I too would prefer, if there were an automatic means that send you the information about your trouble ticket as an ingame mail.
"All my tickets ever submited" subsection to ingame "Ticket" page would be better
Re: Need links to reported bugs & suggestions with status
Posted: Fri Jun 15, 2007 10:53 am
by gillest
You have an automated link to check status of ticket submission IG: it is called a CSR
You ticket, they automatically pm you back and say "hello, I am xxx (CSR), thank for your ticket, please precise this this this..."
The best ever reporting system: you can speak with it
And if it is not a bug, they have a special "it's working as intended" macro-answer
ok ok..... *Hides*
