Need links to reported bugs & suggestions with status

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durenity
Posts: 109
Joined: Sat May 06, 2006 9:24 pm

Re: Need links to reported bugs & suggestions with status

Post by durenity »

browserice wrote:But how will I know I have won the prize upon reaching my 100th ticket ?

or that fame statue of me after the 1000th suggestion ?

ROFL ...Maybe you will know when the CSR's reply to you "What do you want now?"
:D
..Here a timi, there a timi, Everywhere I see Timari.. :rolleyes:
*The New Hope*
*Karavan*
~AOD~
~Demolisher~
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10 more masters to go and I'll be happy!
thlau
Posts: 895
Joined: Tue Jan 11, 2005 12:50 pm

Re: Need links to reported bugs & suggestions with status

Post by thlau »

Every of your support tickets gets a ticket number, and you can ask the CSR if he is willing to give it to you in the case you may want to add more information to a give problem at a later time.

I too would prefer, if there were an automatic means that send you the information about your trouble ticket as an ingame mail.
Trini - Darkmoor Rangers
blaah
Posts: 1333
Joined: Tue Dec 14, 2004 7:43 am

Re: Need links to reported bugs & suggestions with status

Post by blaah »

thlau wrote:I too would prefer, if there were an automatic means that send you the information about your trouble ticket as an ingame mail.
"All my tickets ever submited" subsection to ingame "Ticket" page would be better ;-)
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gillest
Posts: 647
Joined: Sun Sep 26, 2004 4:33 pm

Re: Need links to reported bugs & suggestions with status

Post by gillest »

You have an automated link to check status of ticket submission IG: it is called a CSR :)

You ticket, they automatically pm you back and say "hello, I am xxx (CSR), thank for your ticket, please precise this this this..."
The best ever reporting system: you can speak with it :)

And if it is not a bug, they have a special "it's working as intended" macro-answer :)

ok ok..... *Hides* :p
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