Ryzom

savvy wrote:THE FOLLOWING RULES GOVERN THE CODE OF CONDUCTS IN THE RYZOM SERVICES (MEANING THE GAME 'THE SAGA OF RYZOM', OR ANY OFFICIAL RYZOM OR NEVRAX WEB SITE, CHAT, FORUM ETC). FAILURE TO RESPECT ANY OF THE ARTICLES LISTED BELOW WIL LEAD TO A SUSPENSION OR BAN OF ACCESS TO THE RYZOM SERVICES WITHOUT ANY NOTICES OR WARNING. NO REFUND OF ANY KIND WILL BE GIVEN TO PERSONES IN BREACH OF THE CODE OF CONDUCT.

You may not harass, threaten, embarrass nor discomfort any other players.
You may not use any harmful, hateful, abusive, vulgar, defamatory, obscene, racial, ethnically offensive, nor sexually explicit language to any other players or Customer Service Representatives.
You may not impersonate any Nevrax employees, Game Masters nor Customer Service Representatives.
You may not violate any Local, State, National, European or International law or regulation.
You may not arrange for the exchange or transfer of any pirated or illegal material while you are on the Nevrax websites, Ryzom Services or ingame.
When ingame, on any Ryzom Services or on Nevrax forums and authorized personnel enter in contact with you, you must respond and follow their instructions.
You may not use the Nevrax Services nor the Ryzom Services for activities other than those permitted within the game world.
You may not give false information or intentionally hide any information when you are registering (or updating your information) for your Ryzom account, on Nevrax forums or any Ryzom Services.
You may not communicate any player's real world personal information on the Nevrax forum, ingame, on the live chat support nor any Ryzom Services.
You will not attempt to interfere with, hack into or decipher any transmissions to or from the servers running Ryzom and on any Ryzom Services or Nevrax Services.
You may not organize nor be part of any guilds or groups that are based on, or espouse, any racist, sexist, anti-religious, anti-ethnic, anti-gay or other hate-mongering philosophy.
You may not exploit any bugs in Ryzom and you may not communicate the existence of exploitable bugs (either directly or through public posting) to any other user of Ryzom but report it to Nevrax.

http://www.ryzom.com/?page=support_poli ... eofconduct

lawrence wrote:I'd like to use the opportunity to explain a few things on how we deal with these things behind the scenes.

Some of our GM team's day-to-day tasks include investigating reports about Code Of Conduct and EULA violations - most commonly harrassment reports, flooding, spamming, or other types of inappropriate behaviour in public chatrooms inside or outside of the game.

Our team thoroughly investigates each of these reports and takes actions where appropriate. Please understand that we can not communicate about what kind of actions we take against a particular user, if any - That's confidential between us (the Company) and the user.

But rest assured that all reports we receive are taken serious and will be investigated by a member of our GM team as soon as possible.

As for the possible results of an investigation - All reports are dealt with on a case-by-case basis, which is why polls like this one are generally unsuitable to reflect what kind of decisions we make when coming across a violation. It always depends on various factors, such as the type and severeness of a specific violation, whether or not a user has previously been warned for violating the rules, etc.

Generally speaking, I would not rely on what you may have heard from other fellow players about what kind of penalty they claim to have received or not. Further I would not be using that information or rumour to assume that the GM team always takes the exact same action, or makes the same decision, because that's simply not going to be the case, as described above.

If you have any further questions regarding this topic, I'll be glad to answer to them. While we are of course forced to remain discreet to some level here, we have absolutely no problem with taking the time to explain our policies and procedures.

varelse wrote:Thanks for coming forward and explaining your policy on rule enforcement. It should now be clear that we can not and should not expect to see anything done when rule violations are reported, since doing so would violate your confidential relationship between the 'offending party' and your company.