The billing is now open!

[shadowweb]

The billing is now open. Read the news here

[shadowweb]

Some clarifications:

To the players who paid before we closed the subscriptions on November the 20th: you don't need to pay again to play. Your account is active as usual. At the end of the period you selected you will benefit from the free month that was credited on Nov. 20.

To the players whose subscription ended during the closed month (Nov. 20 - Dec. 22). You are now benefitting from the 1 free month that was credited. At the end of the free month and depending of your mean of payment, your subscription may be renewed.

For example, if your subscription period ended on Nov the 22nd, your free month commenced on the 23rd and will end on the 23rd of Dec. Your subscription will be renewed tomorrow.

[wallaceh]

I am having problem trying to upgrade my account. After i choose the payment option (credit card) the browser tell me that " Internet Explorer cannot display the webpage "

[shadowweb]

Please empty your browser cache and retry.

[groundz]

Hi

I downloaded the free trial, and tried to subscribe online, but my account is still only in free trial mode.

When I check my profile it says Purchasing options deactivated, since you already have a PayByCash transaction pending.

and my account events shows ;

Account events
Event Id Date Description
432006 December 23 2006 - ? Free Trial: Ruins of Silan
433964 December 27 2006 Online purchase of Ryzom
433968 December 27 2006 Online purchase of Ryzom

It froze the first time, so i had to try again, which is why it shows 2 purchases

How long does it take for an account to become fully active, i thought it would have been instant?

[graill]

billing is still messed up. i have a rolling battle with ryzom billing as i have a 6 month or 1 year sub whichever it was 70.44 nov 2 2006.

playing ping pong email with support, them telling me i havent got a long sub my visa, and transaction number showing differently.

right now i am at the "please wait till the holidays are over before we can sort this out, sorry for the inconvienience" reply, and yes it was in those words.

the 3rd is coming up fast if i get charged i will have no choice but to submit them to visa fraud.

[tydamus]

Is your issue still unresolved?

If so, please email support-ee@ryzom.com and we will investigate your issue.

Customer support has changed hands since you've contacted support, and we will try our best to assist you.

[01072007]

Hi. I have problem upgraiting my accaont. I payed for 3 monts by bank transfere and money is gone. it said it reached its destonation. But my accaont isent upgraited!!
Status OK
Language UK
Account creation date April 8 2007
Current subscription Free Trial: Ruins of Silan
Your recurring subscription length 3 month(s)
Payment agent PayByCash™ (http://www.paybycash.com)

252837 April 11 2007 First recurring subscription 506621 EUR 35.70 pbc FAILED
252840 April 11 2007 First recurring subscription 506635 EUR 35.70 pbc FAILED
252845 April 11 2007 First recurring subscription 506648 EUR 35.70 pbc Abandon PAYMENT PENDING

[Marjo]

Please do not post a same question twice. You'll find an answer to your concern here.