Hi -- thanks for purchasing The Saga of Ryzom.Unregistered wrote:I just purchased the game today with a friend of mine.
I installed and attempted to register the game.
I received an error during registration: Invalid Serial Key.
On my CD Sleeve, I only have 13 characters as one long set.
I asked my friend about his copy and he has the correct length for his key.
As the stores are closed now I am unable to return the game for an exchange, but I was wondering if there is anything that can be done in the meantime.
I can provide the key on the sleeve if necessary.
Thanks
To fix a problem with your CD Key, first try to enter the key in ALL CAPS. Make sure the zeros are zeros and not big O's. Check to make sure l isnt 1.. etc.
If none of that works, please contact billing support asap, so they can get this resolved for you.
Email addresses for billing support follow. (na=North American, ee= European English, fr=French, de=German)
billing-na@ryzom.com
billing-fr@ryzom.com
billing-ee@ryzom.com
billing-de@ryzom.com
I don't know which community you are signing up for but please write to that one & they will get your problem sorted out.
I'm sorry you are experiencing trouble with this. Good Luck!