Unannounced Downtime???

[trigem]

Thanks for the update lawrence.

Hi folks -

On behalf of the NA team, just a quick update from me - We're experiencing technical difficulties with the NA Server, possibly resulting from tonight's contest.

We are unable to resolve this issue with the tools available to us at this time and we are currently trying to reach someone at Nevrax. As one of the previous posters pointed out, that's not an easy task considering the current time over here in Europe.

The GM Team will keep you posted about any progress here via the Klients chat.

I'm honestly sorry for the inconvenience this has caused guys, we'll find a way to improve our line of communication with Nevrax in case of unforeseen events for the next time.

Do the other servers crash this much?

This is the 4th crash in two weeks, I think, and 2 of the crashes wiped out several guilds (still not fixed) an other rolledback people (fixed) now what can we expect from this one I wonder.....

[basicart]

But look on the brite side sup mats will be back

[iciak]

But look on the brite side sup mats will be back

LOL True enough, there's always a bright side.

[vinnyq]

nah that's just Basic mooning you.

[raynes]

Hi folks -

On behalf of the NA team, just a quick update from me - We're experiencing technical difficulties with the NA Server, possibly resulting from tonight's contest.

We are unable to resolve this issue with the tools available to us at this time and we are currently trying to reach someone at Nevrax. As one of the previous posters pointed out, that's not an easy task considering the current time over here in Europe.

The GM Team will keep you posted about any progress here via the Klients chat.

I'm honestly sorry for the inconvenience this has caused guys, we'll find a way to improve our line of communication with Nevrax in case of unforeseen events for the next time.

A great way to improve communication.

[buzyb77]

A great way to improve communication.

morning raynes

[andvice2]

When those annoying things happens... you find how addiceted to the game you are...


Give me Ryzom!!! AAAargh

[rrwfreak]

Here is whats going on, http://ryzom.com/forum/showthread.php?t=12014

[cerest]

More information is now available on the unexpected downtime. You can look at the top of the forum or click here http://ryzom.com/forum/showthread.php?t=12014


Thanks everyone for your understanding.

[raynes]

At 6:00 am (Paris time), there has been an electrical failure which caused all the US servers to reboot. For most of them, this went fine, but the backup server did not rebooted correctly. And we can't reopen the US shard without the backup server.

There are a few things that I am unclear of here. You say at 6am Paris time. Does that mean the electrical failure was in France? If so, why would any problems in France cause a problem on the US servers?

If the electrical failure was in the US why did it effect the servers at all? Isn't there a power backup system? Something doesn't add up here.