Ryzom

Could you submit an ingame ticket with the character you're able to log in with? A GM can help you from there.

-Recon

Could those of you having trouble send an email to technical-na@ryzom.com? We can troubleshoot more effectively from there.

Here's all the info you should need:
http://ryzom.com/forum/showthread.php?t=631

As far as I can tell, they're disabled across the board.

What type of connection do you have? Unless the server's slow on our end, it shouldn't take very long.

You'll be charged $29.99 for the price of the game, and receive another free two weeks of play time. After that, the monthly charges will begin.

Could you send an email to technical-na@ryzom.com? We can troubleshoot a bit more from there.

Hello,
Could you run the configuration tool and under the Display settings make sure you're running in OpenGL? That should fix your problem.

What are her system specs?

Could you have her send an email to technical-na@ryzom.com explaining her situation?

Thanks.

Updates here:

http://ryzom.com/forum/forumdisplay.php?f=38