Search found 37 matches

by thurmar
Sat Jan 17, 2009 2:37 pm
Forum: Technical Support
Topic: game willl not load
Replies: 1
Views: 1694

Re: game willl not load

I am not on vista i do not have a firewall and i have deleted the save files but the game still gets stuck when loading and just sits their. Could you supply us with more information please. stuck where? after character selection? before? as soon as you click ryzom icon? is there an error message ...
by thurmar
Wed Jan 07, 2009 2:11 am
Forum: Technical Support
Topic: Please Help, Nothing Happens
Replies: 2
Views: 1397

Re: Please Help, Nothing Happens

Server is currently down. see here.
boroshi wrote:Unfortunately the server crashed earlier tonight, and while Aniro and Leanon are fine, it appears that there was an issue with Arispotle that prevented it coming back up normally.

We hope you will bear with us while we try to correct this problem.
by thurmar
Sat Jan 03, 2009 11:52 pm
Forum: Technical Support
Topic: is Ryzom working?
Replies: 6
Views: 1594

Re: is Ryzom working?

I've done the client.cfg recomendation but it wont allow me to save the changes when closing the file. What do I do now? That sounds like you are on Windows Vista. User Account Control problems. There is a Vista Guide here . Quick way to edit the cfg and be allowed to save it: Click on windows ...
by thurmar
Sat Jan 03, 2009 2:18 am
Forum: Technical Support
Topic: Problem Error 4000
Replies: 7
Views: 2308

Re: Problem Error 4000

This Error Should be corrected now. If you are still getting this Error please come in CeB and contact an available CSR.
by thurmar
Fri Jan 02, 2009 2:06 am
Forum: Technical Support
Topic: Problem Error 4000
Replies: 7
Views: 2308

Re: Problem Error 4000

To clarify and give what little info we have. I did not say it was a new error, but one that we (CSR that were online when it occurred) had not seen before. This seems to be a randomly occurring error since 01.01.09 and is happening on the German server as well. Some things that have worked to log ...
by thurmar
Sat Dec 27, 2008 7:19 pm
Forum: Technical Support
Topic: Hangs on Loading
Replies: 4
Views: 1565

Re: Hangs on Loading

A few items to check and further information required: Have you released/renewed your ip? (some routers do not fully apply dmz until ip has been renewed) Also try disabling sound, HW mouse, and set to windowed mode. Are you on wireless connection? Could you try hardwire direct to cable/dsl modem ...
by thurmar
Sun Aug 24, 2008 3:09 pm
Forum: Technical Support
Topic: Error Code 62?
Replies: 3
Views: 3175

Re: Error Code 62?

Wireless connection?
Router ports opened?

Sounds like some type of network problem possibly.

Take a look at some of the different topics in this thread to try and help eliminate your problem.
by thurmar
Sun Aug 24, 2008 3:03 pm
Forum: Technical Support
Topic: 95% of the time no cursor, or keybord
Replies: 5
Views: 3410

Re: 95% of the time no cursor, or keybord

Also take a look at the Vista set-up guide. following one of the 2 steps will help eliminate the possibility of Vista security causing your problems.

Also there is this thread about Vista and keyboard/mouse problems.
by thurmar
Wed Aug 13, 2008 2:18 am
Forum: Technical Support
Topic: Connecting .....
Replies: 2
Views: 1937

Re: Connecting .....

I downloaded the client from the torrent supplied in the email, but, the client hangs at connecting. It never times out. I tried port forwarding, installing the update (Which wasn't needed), and disabling the software fire wall, none of which worked. Any suggestions would be appreciated. Thanks ...
by thurmar
Wed Aug 13, 2008 2:16 am
Forum: Technical Support
Topic: Downloading Problems
Replies: 3
Views: 2504

Re: Downloading Problems

I downloaded the client and used the Bittorent link. I log in fine but can't get pass the checking files for patch and get Launching Ryzom downloader. It stays there and nothing happens. How can I fix it? Have you tried the steps from this thread? including the link in it to vista set-up guide if ...

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