Ryzom

i got this message error when i started the game: Access Violation exception generated at 0x7C9138B4, thread attempts to read at 0xF0AD2D00. The thread attempted to read from or write to a virtual address for which it does not have the appropriate access. ------------------------------- Log with no ...

I just installed ryzom yesterday and it said that everything went a ok but when i clik the ryzom link it brings me the installer and then it says that it will run the game but the game never comes up. why?