Search found 4 matches
- Fri Jun 22, 2007 6:25 pm
- Forum: Account Support
- Topic: no response to billing email - still getting billed (resolved)
- Replies: 5
- Views: 2060
Re: no response to billing email - still getting billed
Update: Nevrax has contacted me directly, canceled my account, and refunded a portion of the past month's charges.
- Mon Jun 18, 2007 12:16 am
- Forum: Account Support
- Topic: no response to billing email - still getting billed (resolved)
- Replies: 5
- Views: 2060
Re: no response to billing email - still getting billed
Greetings. Your account status is currently still subscribed. If you have emailed the billing team at billing-ee@ryzom.com with a ticket, I can check up on the status with them if you wish. However, you can manually cancel your payment plan by going to https://secure.nevrax.com/payment_profile ...
- Thu Jun 14, 2007 2:37 am
- Forum: Account Support
- Topic: no response to billing email - still getting billed (resolved)
- Replies: 5
- Views: 2060
Re: no response to billing email - still getting billed
I tried that and never got any confirmation email as stated. It's been over four hours now.
- Wed Jun 13, 2007 3:43 am
- Forum: Account Support
- Topic: no response to billing email - still getting billed (resolved)
- Replies: 5
- Views: 2060
no response to billing email - still getting billed (resolved)
I sent in a support request via your account support form and received a confirmation email with a ticket ID of IOX-77424-924. I sent this request on May 9th and it was a request to cancel my account. I never received a response and sent a follow up email on May 14th asking for a status update ...